Staff recognition

Rewarding great performance in the workplace is the best way to recognise not just the star employees, but also improve performance of the whole staff. iD-points lets you create targetted incentive programs for different parts of your organisation.

Staff rewards and recognition

Use iD-points to recognise great performance in the workplace. A structured incentive with ongoing opportunities for users to earn points also engages staff in a two-way communication channel.

iD-points allows you to reward against any Key Performance Indicators (KPI) including attendance, picking rates, repair rates, credit control recovery rate etc.

Customer service

iD-points can drive great customer service, rewarding staff for going the extra mile to deliver satisfaction. Whether it is Call centre staff, Field engineers, or Aftersales support, great services is essential to build lifetime customers.

New Skills

Increasing employees skills makes them more valuable to your organisation, so it’s worth driving training and skills acquisition. Whether it’s a structured training programme or ad-hoc self-initiated learning, rewarding staff development can help provide focus and celebrate success. IncentiveDirect are also working on more comprehensive e-learning modules to sit within iD-points, beyond the basic knowledge test quiz format.